Required Guest Information for Bookings
- Full names (first, middle, last)
- Nationality and Passport Number
- Tour name
- Date, activity, and type
- Airline arrival information
- Weight (if travel arrangements include small aircraft)
- Dates of birth (if travel arrangements include ferry and/or border crossing YUKON-ALASKA)
- FIT bookings: Information required at the time of booking.
- Group tour bookings: Information needed at the time of booking and required no later then 30 days prior to tour departure.
Important Pricing Information
All rates published are retail rates and priced in CAD or USD as noted. All rates and prices are subject to applicable taxes, fees and changes without notice. GOODS & SERVICE TAX (GST): All Canadian tour prices are subject to 5% GST. Invoices must be paid in their respective currency to the appropriate bank (account information provided on each invoice). We accept bookings by mail, fax, phone or online.
Payment Procedures
Deposits: 25% of the total invoice is required 14 days after the date of confirmation. In some cases, we require up to 50% deposits to confirm reservations.
Final Payment
- Camping Tours: All invoices must be paid in full 30 days prior to arrival.
- Hotel Tours: All invoices must be paid in full 45 days prior to arrival.
Cancellation Fees
Cancellation by the Customer
The following cancellation fee schedule applies to all invoices unless otherwise noted in advance. These fees will be noted on our confirmation. Cancellations must be received in writing. Cancellation fees are based on percentage of the total invoice and based on the date cancellation is received in our office.
| CAMPING TOURS | HOTEL TOURS |
| Anytime after invoicing: 25% | Anytime after invoicing: 25% |
| 60-30 days prior to departure: 40% | 60-45 days prior to departure: 40% |
| 29-5 days prior to departure: 60% | 44-30 days prior to departure: 60% |
| No Show: 100% | Within 30 days: 100% |
Cancellation and Refund by Ruby Range Adventure LTD
If the minimum number of participants has not been reached, we reserve the right to cancel a tour 14 days prior to start of the tour. You will be notified immediately, and you are entitled to a full refund if you are unable to join one of our other departures. If we, or our partners, are forced to change the itinerary due to unforeseen circumstances, like forest fires, floods, breakdowns, all decisions are left to the discretion of the tour guide.
Charter Services & Custom Programs are subject to a deposit and cancellation policy that is different from our standard payment and cancellation policy. We reserve the right to charge additional deposit or full payment at the time of booking. You will be advised at time of exact deposit and cancellation terms.
Limitation of Responsibility
Ruby Range Adventure chooses its suppliers (e.g. hotels, carriers and other suppliers providing tour services) with great care. These suppliers are, however, independent contractors and Ruby Range Adventure Ltd. cannot be held responsible or liable for their acts or omissions.
For all activity programs (i.e., but not limited to, river rafting, horseback riding, canoeing, hiking, sightseeing etc.) in Canada and USA, clients will have to sign a “waiver of liability”. The client agrees to sign a waiver of liability at the beginning of the program. Ruby Range Adventure will, of course, always do its best to ensure the greatest possible safety for all its clients.Ruby Range Adventure can also not be held liable for changes in tour itineraries due to weather conditions, acts of God, or special conditions beyond our control.
All costs that may result from any delays of passengers at the airport or any delays that might occur at the end of the trip are the responsibility of the client. Ruby Range Adventure cannot be held liable. Furthermore, Ruby Range Adventure cannot be held liable for the contents of any brochure prepared by a wholesaler, or tour operator, and any misrepresentation of our tours therein.
Should clients encounter problems during their trip they are required to contact Ruby Range Adventure immediately in order to solve the problem. Should a written account of concern be filed, it has to be sent to Ruby Range Adventure within four weeks of completion of trip. Claims received after that date cannot be considered.
An all-inclusive accident and luggage insurance for your tour is very important and highly recommended. Please see your travel agent.
Copyright © Ruby Range Adventure Ltd. All rights reserved. No parts of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission of Ruby Range Adventure Ltd.
